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Returns

At Karakaldirect we offer a returns policy allowing you a refund or exchange for any product that you wish to return within 28 days of receipt of your order.

Goods should be returned to Karakaldirect in a well packaged box / bag and include a covering note detailing your purchase with your name, address and copy invoice. If you no longer have the invoice we will be able to find your record if you give the approximate date of purchase and your address at that time. You will be responsible for the cost of returning goods for exchange or refund. If a replacement or swap, such as different size, is required we will despatch the replacement goods free of charge (UK only).

Please take care when opening and if you do have to return the item it should be in the same condition in which you received it with all tags/wrappings/bags intact.

PRODUCT FAULTS

If you find a fault with any Karakal product please return the item in a well packaged box / bag and include a covering note detailing the fault, your name, address and copy invoice . If you no longer have the purchase invoice we will be able to find your record if you give the approximate date of purchase and your address at that time. You will be responsible for the cost of returning goods for inspection and if a fault is confirmed the cost of the return will be reimbursed. If a replacement of the same product is required we will despatch it free of charge (UK only).

CANCELLATION POLICY

Subject to the provisions of our Refund/Returns Policy outlined above, any customer has the right to cancel their order within 28 days of receiving the order. The order cancelation procedure is identical to the Refund/Returns stated above.

Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.

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